Online Ticket Sales Disclosure

Passengers with online ticket purchases must register in person in the station at least 45 minutes prior to their scheduled departure time. Seats are not guaranteed until after registration.

• The company reserves the right to request I.D. in any circumstance.
• Disrespectful, violent or abusive behavior will not be tolerated.
• No smoking including electronic cigarettes is allowed on the units or premises of El Corre Caminos.
• No consumption of alcohol and/or drugs is allowed on the units or premises of El Corre Caminos

Travel

Passengers must be seated in the unit at least 5 minutes prior to its departure whether at a station or any other stop point at which passengers disembark. Drop off stops are brief, so passengers need to remain in the vehicle to avoid being left behind. If this happens, passengers may wait for another unit, if any, otherwise, they would need to find another means of transportation on their own. Passengers who do not board the unit for their departure on time cannot automatically travel on another departure. If the passenger did not travel and did not cancel their trip properly, their ticket will be automatically cancelled without a refund.

Passengers who disembark at any point before reaching their final destination immediately lose the right to travel further with the same ticket.

Tickets are non-transferrable. A ticket meant for one person can not be used for somebody else.

Refunds

Refunds are subject to a 50% refund for the ticket value. For round trip tickets, the already-used portion will be charged at the single-ticket rate and 50% will be reimbursed from the remaining value of the ticket. Generally, there will be fees for changes to a ticket, replacement or copy, and for verification of a trip.

Baggage

Each adult ticket passenger is permitted 2 items of personal luggage. One item no heavier than 55 lbs (25 kg) and no larger than 36”H x 21”W x 13”D, the other no heavier than 25 lbs (10 kg) and no larger than 22”H x 12”W x 9”D. A child’s ticket is allowed 1 piece of personal luggage weighing up to 25 lbs (10 kg).

Passengers are responsible for handling their baggage. Drivers will receive baggage from each passenger at the bus. Drivers will deliver baggage to passengers upon arrival at their destination. Sometimes dispatchers will assist with loading and unloading baggage, but they will not carry baggage for passengers from one place to another. It is the responsibility of passengers to ensure that all of their baggage is loaded on the proper vehicle for travel and for transferring their baggage to the correct vehicle at transfer points.

Passengers who load their baggage but fail for any reason to travel on the correct vehicle must immediately contact El Corre Caminos in order to make all possible efforts to recover baggage, in the understanding that El Corre Caminos cannot guarantee recovery.

Personal Baggage or Regular Baggage refers to clothes, shoes, toiletries and similar items that an individual utilizes for personal use or convenience. In all cases, El Corre Caminos will only permit and/or only be responsible for the carriage of permissible containers with permissible items. Permissible containers consist of valises, suitcases, duffle bags, secured cardboard boxes or containers of material that in the discretion of the carrier are easy to handle and do not constitute risk of damage to itself, to other items or company equipment. El Corre Caminos is not responsible for and is not liable for any loss or damage of fragile items, loose items not properly packed, and/or items of high value, including, but not limited to cash, negotiable instruments, items of jewelry and watches, works of art, any form of document or publication, any item not covered by the policies of El Corre Caminos.

Articles prohibited for transportation include but are not limited to:

Acids, ammunitions, animals, batteries containing liquid acids, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable material, hazardous materials (poisons, radioactive material, etc.), matches, articles with a disagreeable odor, perishables; others that to the company’s discretion may not be accepted for transportation.

The following items are not permissible baggage or permissible items:

• Cash
• Paper or plastic bags
• Negotiable instruments
• Items whose transportation is prohibited by law
• Jewelry and watches
• Works of art
• Any form of document or publication
• Fragile and perishable items
• Container with attached or protruding items
• Guns, weapons or items that may be used as weapons, and any form or explosives
• Foul smelling items
• Ice chests, except if they contain cloths or are empty
• Items containing or which are any type of food or liquid
• Plants, flowers or any kind of vegetation
• Bicycles; however, they can be shipped as baggage express and package express, if properly packaged
• Other containers or items that the company determines, in its discretion, are not permissible baggage or Items.

Recommended

It is recommended that passengers keep handy items they may need accessible during a trip, such as important documents, glasses, medications, etc., since luggage in the unit’s baggage compartment will not be reachable until arrival to destination. It is the passengers’ responsibility to bring with them all documentation required to travel legally within the United States.

Please refer to www.elcorrecaminos.com for further information and our passenger and travel policies.