EL CORRE CAMINOS BAGGAGE POLICY

El Corre Caminos permits the carriage of Regular Baggage (Personal Baggage) or Baggage Express (also referred to as Excess Baggage Service) upon its vehicles only for passengers who have a valid ticket, have validly registered for travel, and have properly tagged their baggage. Passenger Baggage, not carried under the Excess Baggage Service (ECC-XB) or Package Express Service (ECC-PX), is referred to as Regular Baggage or Personal Baggage. Regular baggage must travel with a passenger in the same unit. Priority is always given to Regular Baggage over the Baggage Express Service. The Baggage Express Service takes priority over the Package Express Service.

Regular/Personal Baggage

Refers to clothes, shoes, toiletries and similar items that an individual utilizes for personal use or convenience.

Each adult passenger is permitted to bring 2 items of personal luggage at no charge. The luggage items must be permissible containers of personal baggage (permissible items). One personal luggage item should not weigh more than 25 kg (55 lb.), with measurements no greater than 36”H X 21”W X 13”D. The second personal luggage item should not weigh more than 10 kg (25 lb.) with measurements no greater than 22”H X 12”W X 9”D.

Children paying a child’s fare can bring one (1) piece of luggage of 10 kg or less  (25 lb.), measuring no more than 22”H X 12”W X 9”D, with the same characteristics as an adult luggage item. Children paying no fare are not qualified to take any personal luggage.

In all cases, El Corre Caminos will only permit the carriage of Permissible Baggage containing Permissible Items.

Permissible Baggage (containers) and Permissible Items

Permissible Baggage consist of permissible containers, such as valises, suitcases, duffle bags, secured cardboard boxes or containers of material that in the discretion of the carrier are easy to manage and do not constitute risk of damage to itself, to other items or containers, and to the equipment of El Corre Caminos and its contractors or subcontractors. Permissible Baggage may contain only securely packed Permissible Items. Permissible items are such items that a passenger utilizes for personal use or convenience, such as shoes, clothing, toiletries, and similar things. 

In all cases, Permissible Baggage and Permissible Items do not consist of:

• Cash (not permissible item)
• Paper or plastic bags, and items contained in plastic or paper bags (not permissible baggage)
• Negotiable instruments (not permissible item)
• Fragile or perishable items (not permissible item)
• Containers with attached or protruding items (not permissible baggage)
• Guns and other weapons, and any form of explosive (not permissible item)
• Items that could be used as weapons (not permissible item)
• Foul smelling items (not permissible item)
• Ice chests, except they contain cloth or other permissible items, or they are empty (not permissible baggage)
• Items containing or which are any type of liquids or food, including frozen items (not permissible item)
• Plants, flowers, or any  kind of vegetation (not permissible item)
• Bicycles (not permissible item) However, they can be shipped as baggage express and package express, if properly packaged. 
• Tools or equipment; however, they may be shipped as baggage express or package express (not permissible item)
• Items whose transportation is prohibited by law (not permissible item)
• Other containers or items which El Corre Caminos determines, in its reasonable discretion, are not permissible Baggage or Permissible Items.

Express Baggage or Excess Baggage Service (ECC-XB)

Under its Excess Baggage Service, El Corre Caminos may, in its discretion and if there is space, carry for a fee, baggage of passengers which is not permitted as Personal Baggage, or which exceeds the permitted baggage allowed, free of charge. The Excess Baggage service is only available to passengers and is offered from and to El Corre Caminos stations or stop points only; it is not available for shippers using the Package Express Service. Items that are of such dimension or shape that they are difficult to manage, will not be accepted for transportation at all. El Corre Caminos will not accept items which do not constitute Permissible Baggage if it is determined they may cause harm to other items transported, to passengers, and/or to company staff or equipment including to contractors and subcontractors.  In all cases, El Corre Caminos will not carry items which are not Permissible Items. Passengers and their allowed baggage must travel in the same vehicle at same time.

El Corre Caminos gives precedence to Regular Baggage of passengers. Baggage Excess will be accepted only if it is possible to place such items on the same vehicle upon which the passenger is traveling. It is not guaranteed that passengers will be able to carry any item under the Excess Baggage Service. All passenger’s belongings must be claimed at transfer points or destination. 

 

Articles prohibited for transportation include but are not limited to:

Acids, batteries containing liquid acids, ammunitions, animals, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable material, hazardous materials, (poisons, radioactive material, etc.) matches, articles with a disagreeable odor, perishables, others that to the company’s discretion may not be accepted for transportation.

El Corre Caminos reserves the right to open a container presented for regular baggage or baggage express.

Excess baggage must have an excess baggage tag attached to it that is given to the passenger when paying the fee for this service.

 

Tagging and Loading of Baggage

• For both Regular Baggage and the Excess Baggage Service, it is the responsibility of passengers to identify their baggage as their personal baggage by placing official El Corre Caminos tags on all their luggage. They must request these tags at El Corre Caminos locations at the time of registration. Each passenger may be given up to two (2) free tags for their Regular Baggage. If the passenger needs more tags for the luggage permitted, extra tags will be provided at an extra cost. Passengers must write their name on the tags and tie them to the luggage items and must keep the tag stubs. Passengers need to provide the tag stubs when claiming their baggage at each transfer or at their destination; if tags are lost, passengers need to present I.D. in order to retrieve their baggage. If passengers do not show I.D., or the name on the I.D. does not match the name on the baggage tags and/or on our manifest, or there is no name on the baggage tag, then the baggage may be retained by the company until ownership of the baggage can be established. 
• Passengers must protect and pack their items securely for bus transportation.
• Passengers are responsible for handling their baggage. Drivers will receive baggage from each passenger at the baggage compartment area of the bus during the loading process and they will return the baggage to passengers at the baggage compartment area of the bus upon arrival at their destination. Sometimes, dispatchers will assist with loading and unloading baggage, but they will not carry baggage for passengers from one place to another. It is the responsibility of passengers to ensure that all their baggage is loaded on the proper vehicle for travel, and for transferring their baggage to the correct vehicle at transfer points.
• Passengers who load their baggage but fail for any reason to travel on the correct vehicle must immediately contact the station of origin in order to make all possible efforts to recover their personal belongings, with the understanding that El Corre Caminos cannot guarantee recovery. If an item is recovered, it will be held at El Corre Caminos’ next station or at the destination station; passengers need to pick up their items where the items are located. Should passengers cancel their travel and personal items are left in our property, the items need to be picked up the same day, or passengers may use El Corre Caminos Package Express Service to have their items sent to another station. Items not claimed when required will be stored by El Corre Caminos for a short period.
• Items left in the property of El Corre Caminos will be held in the origin or destination station for 3 (three) days; after that, they will be stored at the main office for 30 days from date of travel at a daily fee of $1.00+  per item after the 15th day. Articles may be released when storage fees and other charges are completely paid. 
• Unclaimed baggage will be disposed of by El Corre Caminos at completion of 30 days from the date of travel, or in accordance with current laws.

Limitations of Liability for Regular Baggage and Excess Baggage (Express Baggage) Service

The liability of El Corre Caminos for any loss of or damage to property is limited to $250.00 for all regular baggage checked on one adult fare ticket or $125.00 for all regular baggage checked on a child-fare ticket. The same rule applies per a single piece of baggage regardless of the number of tickets.

The liability for all luggage carried under the Excess Baggage (Baggage Express) Service is $100.00 regardless of the number of tickets. El Corre Caminos does not offer extra insurance for Regular or Excess Baggage (Baggage Express).

El Corre Caminos is not responsible for and is not liable for: 

• Any loss, damage, or delay to baggage which is not Permissible Baggage.
• Any loss, damage, or delay to an item which is not a Permissible Item.
• Any loss, damage, or delay to loose or unsecured items.
• Any loss, damage, or delay caused to any baggage or item through no fault of its own.
• Any loss, damage, or delay to baggage or items contained in it arising from an inherent defect, vice or weakness, or spontaneous action of the property itself.
• Any consequences of any Act of God or any loss, damage, or delay for reasons outside its control.
• Any loss, damage, or delay caused by an item being not packed or not securely packed in a permissible container.
• Any loss, damage, or delay to items in the care of a passenger, or left unattended.
• Any loss, damage, or delay to items of high value, including, but not limited to:

• • Cash;
  • Jewelry and watches;
  • Negotiable instruments;
  • Any form of document or publication;
  • Works of art; and 
  • Any items not covered by the policy of El Corre Caminos.

For the purpose of speeding up the process of organizing and charging for extra baggage, prices may be set by piece, unless the carrier, the passenger or both prefer to go by pound, by size, or both. 

Unclaimed Baggage

It is a passenger’s responsibility to collect their Baggage, whether it is Regular Baggage or Baggage Express from the vehicle upon arrival at their destination or transfer point. If a baggage is not collected, El Corre Caminos will store the item(s) at the station of destination for three days; after that period, the item(s) will be sent to the principal station.  Passengers will have to submit a claim to the lost and found, in order to recover their belongings. El Corre Caminos will not accept responsibility for belongings left unattended.

Claims for Loss or Damage of Baggage

All Claims for lost or damaged baggage must comply with General Order 139-B of the California Public Utilities Commission. Passengers must file all claims before they leave the destination terminal/station. If the terminal is closed, the passenger must advise the driver of the loss or damage and call the main office the following day to report the situation. For a valid claim, passengers must present their validly registered used ticket, baggage tag stubs, and a current valid identification (e.g., I.D., driver’s license, passport, Consular card, or other government issued I.D.)  Claims must be in writing.  Items in the care of passengers are excluded from the carrier's responsibility.

Claims for damage to items must establish that the item was damaged while under the care of El Corre Caminos. The company accepts no responsibility for loss of or damage to baggage left unattended by the passenger in the company’s property. If the baggage is lost and El Corre Caminos cannot find it within 15 days of receipt of a claim, it will notify the passenger accordingly. El Corre Caminos will resolve all claims within 60 days of receipt of the claim, provided that the passenger delivers the evidence requested within reasonable time.

El Corre Caminos will not return lost and found items, unless the passenger presents proper identification to establish their ownership. El Corre Caminos will only deliver such items to third parties if the property owner authorizes a third party to receive the baggage on passenger’s behalf; the third party must show a current valid I.D. before receiving the item(s).

Passengers who disembark before their destination may not be able to get their baggage, because it may be inaccessible to the driver since luggage is placed according to destinations and in the order it is received for loading. In such cases, passengers must arrange immediately with the bus operator and with the station of destination to pick up their belongings. If baggage is not collected within 24 hours, it will be treated as unclaimed and it will follow the unclaimed baggage policy procedure.

Claims may be addressed to:

El Corre Caminos
Attn. Customer Service
16056 Valley Blvd. Suite D
Fontana, CA 92335
PH. (909) 428-8514

Cancellations and Refunds

Cancellations

Passengers who cancel travel may receive a refund, subject to rules concerning refunds and cancellations. Travel must be cancelled at least two hours in advance of a registered trip.  Passengers will receive a cancellation confirmation number (reference number) when cancelling a trip. Cancellations may be made in person, online or by phone.  

Improper registration procedures on behalf of passengers including trying to register after the required time to register; leaving our station after registering a ticket and returning when the bus is almost ready to leave; or getting into the bus without being registered, may automatically cancel a ticket for the intended departure. Passengers would need to check in for another trip at least 45 minutes before the scheduled departure time. Rescheduling is subject to seat availability, as well as availability of time for the registration and boarding process. 

Passengers registered for a scheduled departure who do not show up for travel will have their tickets automatically cancelled for the intended journey. They need to register for another scheduled departure following the proper registration procedures. 

 

Refunds

Refunds are 50% of the price paid for a particular unused service. Tickets entitled to refunds may be reimbursed at the place of purchase or at any El Corre Caminos station. Method of reimbursement will be the same as the method of payment. Passengers must submit their original unused ticket (and/or receipt of a pre-paid ticket) and valid I.D. in order to get a refund. Disputes or requests for exceptions must be presented in writing at El Corre Caminos’ principal place of business in Fontana. 

Only the passenger or the payee of a pre-paid ticket can claim and obtain a refund. The refund will be issued using the same method of payment used to buy the ticket.

One-Way Refundable Tickets

Unexpired one-way tickets not used may be reimbursed at 50% of the rate paid for that ticket

Round Trip Refundable Tickets 

The used portion of a round-trip ticket is charged at the regular one-way fare. Reimbursement of unexpired round-trip tickets will be 50% of the remaining value of the unused portion (returning part) of the ticket.

Non-Refundable Tickets

• Tickets or receipts expired, lost, deteriorated, or altered
• Pre-paid tickets with no receipt or proof of purchase
• One-way tickets partially used 
• Tickets completely used
• Unexpired tickets which were not cancelled properly. Must provide cancellation confirmation number.

If El Corre Caminos cancels travel, it will reimburse 100% of the unused portion of a ticket, unless El Corre Caminos cancels travel because of reasons outside of its control.

El Corre Caminos will manage all overcharge claims in accordance with General Order 148-A. As required by General Order 148-A of the Public Utilities Commission of California, passengers must file claims for overcharge in writing.

Written claims for refunds or overcharge must include a copy of the ticket and/or proof of purchase. El Corre Caminos aims to process refunds and/or overcharge claims within 30 days from the date it receives such requests. Claims written must be submitted to:

El Corre Caminos
Customer Service
16056 Valley Blvd. Suite “D”
Fontana, CA 92335

 

POLICY FOR MINORS 

For purposes of this policy, passengers 17-years-old or younger are minors.  All minors and adults responsible for minors must comply with El Corre Caminos policies.

INFANTS 0-2 YEARS OF AGE. (Proof of age is required in most cases)

A child under three years of age does not pay a ticket. An infant must travel with someone 18 years-old or older. The infant does not have his or her own seat; he or she must be seated on the adult's lap. An adult traveling with two or more infants must pay a child fare for each additional infant. The infant's belongings must be included and counted as the adult's baggage.

CHILDREN 3-9 YEARS OLD.  (I.D. is required in most cases) 

Children between three and nine years of age pay a child’s fare. They are allowed to carry one piece of regular baggage of 10 kgs (25 lbs) or less, which measurements are not greater than 22"H X 12"W X 9"D.  Children between three and nine years of age must be accompanied by someone 18 years of age or older. 

CHILDREN 10-14 YEARS OF AGE. (I.D. is required in most cases.)

Children between 10 and 14 years of age pay an adult fare. They are allowed to bring 2 pieces of regular luggage. First piece/container of no more than 25 kg (55 lb)with measurements no greater than 36"H X 21"W" X 13"D. A second piece/container of no more than 10 kg (25 lb.), with measurements no greater than 22"H X 12"W X 9"D.  Children ages 10 to 14 must always be accompanied by a person of age 18 or over.

MINORS 15-17 YEARS OF AGE. UNACCOMPANIED MINORS. (I.D. required)

Minors between 15 and 17 years of age can travel alone with El Corre Caminos provided they have an authorization form signed by a family member or guardian of legal age. The authorization form  is given at the station of origin when purchasing the ticket.  Both persons must present a valid identification (state I.D., visa, driver's license, or any other identification issued by a government agency that contains the individual's personal data).  Unaccompanied minors pay the full adult fare. They are allowed to carry two pieces of regular baggage. A piece of no more than 25 kilos (55 lb.) and measurements no greater than 36"H X 2l"W X 13"D. A second piece/container of no more than 10 kg (25 lb.) and measurements no greater than 22"H X 12"W X 9"D.   

Those who need to fill out authorizations for unaccompanied minors must arrive at the station of origin at least 1 hour before the time of travel in order to carry out the procedure without setbacks to guarantee their seat. The authorization form will be provided when the passenger and their guardian reach the sales window. If there is a line to get to the window, you must get in the line. Incomplete forms or expired documents will not be accepted.  Unaccompanied minors will not be allowed to travel after 1:00 p.m. Check your station schedules before you arrive to travel. 

Parents or guardians and minors should also be aware of the following:

• Minors should not be dropped off at El Corre Caminos stations without having carried out due process for the minor's trip.
• El Corre Caminos will transport minors with authorization from a parent or guardian, but does not claim custody of the minor.  
• The operator cannot prevent the minor from disembarking at any point other than the destination indicated in the authorization and/or the ticket. 
• Not all bus stops are stations of El Corre Caminos.  
• The destination station could be closed at time of arrival.
• The minor must comply with the rules of El Corre Caminos and behave with respect at all times. Company personnel may call the police in the case of aggressive, violent, or otherwise disruptive behavior. Depending on the severity of the case, or in case of a repeated offense, the minor may be denied service temporarily or permanently due to misbehavior by the minor, their parents or guardians, or by their companions.

Passengers traveling with young children cannot use the seats in the front of the bus, and they must keep their children seated at all times.

PASSENGERS WITH DISABILITIES

El Corre Caminos will make all reasonable efforts to accommodate passengers with disabilities. To ensure the greatest convenience to disabled passengers, we request that we receive notification of their special needs at least 48 hours in advance of desired travel date to ensure that we can make our best effort to properly accommodate the passenger. 

Mobility aids may be carried on board if they easily fit into the overhead luggage compartment of the vehicle, or else they will count on all purposes as an item of Permissible Baggage and must be carried in the vehicle’s luggage compartment.

Disabled passengers who are accompanied by a service animal, such as a guide dog, can travel with their service animal at no extra charge; unless the service animal poses a threat to any passenger or to company staff, in which case El Corre Caminos will refuse to allow the service animal to travel onboard.  Service animals may not travel in the aisle.  The service animal is the responsibility of the passenger who it services, and that passenger must retain control of the service animal at all times.

Passengers with special needs who may have difficulties or are at risk if traveling by themselves, cannot travel independently and may need to be accompanied by an assistant.  Also, information of the person who brings the passenger to El Corre Caminos station and/or information of the person responsible for the passenger will be required for communication in case of any emergency or unusual situation.

Before traveling, call at (909) 428-8514 for information or confirmation of our service.

RECIPROCAL CARRIERS

El Corre Caminos offers to assist passengers wishing to travel into Mexico in making arrangements with authorized carriers who travel to the airport, Central de Autobuses, or other specific points in Tijuana, as El Corre Caminos itself does not travel into Mexico.

El Corre Caminos may serve as an agent and sell tickets for other carriers serving destinations in the United States that are out of the route of El Corre Caminos.

El Corre Caminos is not responsible for the acts or omissions of other carriers. El Corre Caminos is not responsible in any way for any loss, damage or delay caused by other carriers.  El Corre Caminos is not responsible in any way for any aspect of services provided by any other carriers.

 

Online Ticket Sales Disclosure

Passengers with online ticket purchases must register in person in the station at least 45 minutes prior to their scheduled departure time. Seats are not guaranteed until after registration.

• The company reserves the right to request I.D. in any circumstance.
• Disrespectful, violent or abusive behavior will not be tolerated.
• No smoking including electronic cigarettes is allowed on the units or premises of El Corre Caminos.
• No consumption of alcohol and/or drugs is allowed on the units or premises of El Corre Caminos

Travel

Passengers must be seated in the unit at least 5 minutes prior to its departure whether at a station or any other stop point at which passengers disembark. Drop off stops are brief, so passengers need to remain in the vehicle to avoid being left behind. If this happens, passengers may wait for another unit, if any, otherwise, they would need to find another means of transportation on their own. Passengers who do not board the unit for their departure on time cannot automatically travel on another departure. If the passenger did not travel and did not cancel their trip properly, their ticket will be automatically cancelled without a refund.

Passengers who disembark at any point before reaching their final destination immediately lose the right to travel further with the same ticket.

Tickets are non-transferrable. A ticket meant for one person can not be used for somebody else.

Refunds

Refunds are subject to a 50% refund for the ticket value. For round trip tickets, the already-used portion will be charged at the single-ticket rate and 50% will be reimbursed from the remaining value of the ticket. Generally, there will be fees for changes to a ticket, replacement or copy, and for verification of a trip.

Baggage

Each adult ticket passenger is permitted 2 items of personal luggage. One item no heavier than 55 lbs (25 kg) and no larger than 36”H x 21”W x 13”D, the other no heavier than 25 lbs (10 kg) and no larger than 22”H x 12”W x 9”D. A child’s ticket is allowed 1 piece of personal luggage weighing up to 25 lbs (10 kg).

Passengers are responsible for handling their baggage. Drivers will receive baggage from each passenger at the bus. Drivers will deliver baggage to passengers upon arrival at their destination. Sometimes dispatchers will assist with loading and unloading baggage, but they will not carry baggage for passengers from one place to another. It is the responsibility of passengers to ensure that all of their baggage is loaded on the proper vehicle for travel and for transferring their baggage to the correct vehicle at transfer points.

Passengers who load their baggage but fail for any reason to travel on the correct vehicle must immediately contact El Corre Caminos in order to make all possible efforts to recover baggage, in the understanding that El Corre Caminos cannot guarantee recovery.

Personal Baggage or Regular Baggage refers to clothes, shoes, toiletries and similar items that an individual utilizes for personal use or convenience. In all cases, El Corre Caminos will only permit and/or only be responsible for the carriage of permissible containers with permissible items. Permissible containers consist of valises, suitcases, duffle bags, secured cardboard boxes or containers of material that in the discretion of the carrier are easy to handle and do not constitute risk of damage to itself, to other items or company equipment. El Corre Caminos is not responsible for and is not liable for any loss or damage of fragile items, loose items not properly packed, and/or items of high value, including, but not limited to cash, negotiable instruments, items of jewelry and watches, works of art, any form of document or publication, any item not covered by the policies of El Corre Caminos.

Articles prohibited for transportation include but are not limited to:

Acids, ammunitions, animals, batteries containing liquid acids, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable material, hazardous materials (poisons, radioactive material, etc.), matches, articles with a disagreeable odor, perishables; others that to the company’s discretion may not be accepted for transportation.

The following items are not permissible baggage or permissible items:

• Cash
• Paper or plastic bags
• Negotiable instruments
• Items whose transportation is prohibited by law
• Jewelry and watches
• Works of art
• Any form of document or publication
• Fragile and perishable items
• Container with attached or protruding items
• Guns, weapons or items that may be used as weapons, and any form or explosives
• Foul smelling items
• Ice chests, except if they contain cloths or are empty
• Items containing or which are any type of food or liquid
• Plants, flowers or any kind of vegetation
• Bicycles; however, they can be shipped as baggage express and package express, if properly packaged
• Other containers or items that the company determines, in its discretion, are not permissible baggage or Items.

Recommended

It is recommended that passengers keep handy items they may need accessible during a trip, such as important documents, glasses, medications, etc., since luggage in the unit’s baggage compartment will not be reachable until arrival to destination. It is the passengers’ responsibility to bring with them all documentation required to travel legally within the United States.

Please refer to www.elcorrecaminos.com for further information and our passenger and travel policies.